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Outsourcing


The Situation

Star partnered with this leading, specialist pharmaceutical company to solve the following problems:

  • Our client’s anti-depressant brand had stagnated in a highly competitive market
  • The existing model was failing to deliver return on investment (‘ROI’)

The Solution

  • Star collected then analysed  anti-depressant market data to identify high priority areas with a positive prescribing environment
  • Star implemented a differential resourcing strategy, building a bespoke hot spot team of 18 Mental Health Specialists to target and optimise high priority areas

The Results

  • Growth outstripped the psychiatry market
  • Our client was so pleased with the team’s performance that all but one were taken on to headcount
  • The relationship between Star and the client proved so successful that Star became the client’s RPO provider

“We chose to partner with Star on a differential resourcing project. Due to the strong recruitment heritage and the calibre of the resourcing team at Star, they really have raised the bar for our contracted resourcing. As our most successful provider of direct to headcount recruitment services we had confidence in their ability to find the right people and they also demonstrated an unwavering commitment to deliver a bespoke and flexible solution.

I would happily recommend Star to industry colleagues who require a flexible partner to deliver differential resourcing initiatives.

Resourcing


The Situation

The world’s largest vaccines company commissioned Star to build a national team of 50 to sell the first cervical cancer vaccine to market

Star was selected to be the exclusive recruiter based on our proven ability to find talented people from a wide variety of sources, including graduates and people from inside and outside industry, from markets such as FMCG and medical devices

The client had great confidence in Star’s ability to project manage a large scale campaign while remaining approachable and accessible

The Solution

Star appointed a dedicated Account Director and Account Manager to project manage the campaign

Star tailored and conducted the first stage interview process and personality profiling ahead of a rigorous assessment centre

The team featured 34 Account Managers, 5 Regional Business Managers, National Account Managers, L&D Managers, Healthcare Development Managers and a Business Insight Manager

The Results

“When doubling our sales force in preparation for a major product launch we outsourced the management of our entire recruitment campaign. Not only were we delighted with the results Star delivered (all vacancies filled with top quality candidates) we also enjoyed the process of partnering with Star – they are passionate people who take accountability and are honest and straight forward in their dealings. They listened carefully and worked really hard to understand exactly what we wanted. They planned with military precision and communicated seamlessly.  They managed our expectations, supported throughout and challenged us when necessary. They deserve their market leading position.”

Recruitment Process Outsourcing


The Situation

This global, multi-speciality healthcare company wanted to partner with Star to solve the following problems:

  • They were dissatisfied with the quality of hires
  • Their recruitment took too long and absorbed too much management time
  • Suppliers and costs were inconsistent, making recruitment difficult to manage

The Solution

  • Star provided a dedicated Vendor Manager, recruiter and administrator, selected specifically for cultural fit
  • The Vendor Manager streamlined and managed the PSL and agreed uniform rates to ensure legal compliance and cost efficiencies
  • The Vendor Manager was the single point of contact and fully integrated into the client’s team, vision and culture
  • Unique KPIs were created in collaboration with the wider team to make tracking and reporting simple

The Results

Star beat its time to hire target by 32% and exceeded all other KPIs and SLAs.

“Star RPO has led to a significant improvement in our recruitment processes, practices and outcomes.  We have a full time, dedicated Vendor Manager who truly understands our business’s culture and vision. As our single point of contact for recruitment this individual has had a significant impact on all our recruitment measures including quality, time and cost per hire. Recruitment is cleaner and easier to manage. We would absolutely recommend any company to look to the niche provider of RPO support services in this area to contact Star.”